1. Introduction

Computer Renovation Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.computerrenovation.co.uk, contact us, or use our computer and laptop repair, data recovery, and related services.
We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered business address is:

Computer Renovation Ltd
4 Montpelier Street
London, SW7 1EE
United Kingdom
Email: contact@computerrenovation.co.uk
Phone: 0330 088 4468

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

• Name, email address, phone number, and postal address when you contact us or book a repair
• Details about your device(s), faults, and repair requirements
• Payment information (processed securely through third-party payment processors — we do not store full card details)
• Any messages or correspondence you send us

2.2 Information Collected Automatically

• IP address, browser type, and operating system when you visit our website
• Pages visited, time spent on pages, and referring URLs (via cookies and analytics tools)
• Approximate location data derived from your IP address

2.3 Special Category Data

In the course of repairing or recovering data from your devices, we may incidentally encounter personal or sensitive data stored on your device. We treat any such data with strict confidentiality. We do not access, copy, or retain any data stored on your devices beyond what is necessary to carry out the requested repair or recovery service.

3. How We Use Your Information

We use your personal data for the following purposes:
• To provide and manage our repair, data recovery, and related services
• To communicate with you regarding your repair job, quotes, or enquiries
• To process payments and maintain financial records
• To send service updates, booking confirmations, and warranty information
• To improve our website and services through analytics
• To comply with legal obligations, including tax and accounting requirements
• To respond to complaints and resolve disputes

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by the UK GDPR:
• Contract: Processing is necessary to perform the repair or data recovery service you have requested
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Legitimate Interests: We process data to improve our services, maintain website security, and prevent fraud, where this does not override your rights
• Consent: Where you have provided explicit consent (e.g., for marketing communications), which you may withdraw at any time

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law:
• Customer and repair records: up to 7 years to comply with HMRC and tax obligations
• Website enquiries and communications: up to 4 years after the last contact
• Website analytics data: up to 26 months
When data is no longer required, we securely delete or anonymise it.

6. Sharing Your Personal Data

We do not sell your personal data. We may share your data with the following categories of third parties only where necessary:
• Payment processors (e.g., for card transactions) — subject to their own privacy policies
• IT service providers and cloud storage providers who assist us in operating our systems
• Parts suppliers, where necessary to fulfil your repair (name and contact details only)
• Professional advisers such as accountants or legal advisers
• HMRC and other regulatory authorities when required by law
All third parties are required to process your data securely and in accordance with applicable data protection law.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies may include:
• Essential cookies: necessary for the website to function correctly
• Analytics cookies: to understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: to remember your settings and preferences
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:
• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Ask us to restrict processing of your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@computerrenovation.co.uk or in writing to the address above. We will respond within one calendar month. You will not be charged for making a request.

You also have the right to lodge a complaint with the UK’s data protection supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include secure storage of records, restricted access to personal data, and staff awareness of data protection obligations.
However, no method of transmission over the Internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their privacy policies before providing any personal data.

11. CCTV Surveillance

We operate closed-circuit television (CCTV) cameras at our premises located at 40-41 Pall Mall, London SW1Y 5JG. CCTV is used for the following purposes:
• The prevention and detection of crime
• The safety and security of our staff, customers, and visitors
• The protection of our equipment and property

CCTV footage is recorded continuously during business hours and may capture images of individuals entering, exiting, or present within the premises. Signage is displayed at the entrance to our premises to inform visitors that CCTV is in operation.

The lawful basis for processing CCTV footage is our legitimate interests in maintaining the security of our premises, staff, and customers, provided these interests are not overridden by the rights of the individuals recorded.

CCTV recordings are retained for a maximum of 30 days, after which they are automatically overwritten, unless footage is required in connection with an incident, complaint, or legal matter, in which case relevant footage may be retained for longer.

Access to CCTV footage is restricted to authorised personnel only. Footage will not be shared with third parties except where required by law or requested by law enforcement agencies in connection with a criminal investigation.

If you believe you have been recorded on our CCTV system and wish to request access to footage in which you appear, please contact us at contact@computerrenovation.co.uk. We will respond within one calendar month. Please note that we may need to redact footage to protect the privacy of other individuals captured in the same recording.

12. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The most current version will always be posted on our website with the date of last update shown at the top of this document. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Computer Renovation Ltd

4 Montpelier Street, London SW7 1EE

Email: contact@computerrenovation.co.uk

Phone: 0330 088 4468

This policy was last updated on 6 April 2026.