1. Ownership. You confirm you own the equipment or have the owner’s authority to leave it with us. We may refuse, keep and report equipment we reasonably suspect is stolen.
  2. Diagnosis and estimates. Diagnosis is free, except custom-built PCs where there is a set diagnostic fee to be communicated in advance. We will give you an estimate and will not start repairs until you accept it. If costs will rise by more than 10%, we will ask you first. If you decline, please collect within 3 working days. Timescales are estimates and may change with parts and workload; we will keep you informed.
  3. Your data. Back up before you leave your device. Repairs and data recovery carry an inherent risk of data loss even with reasonable care, and recovery cannot be guaranteed. We will not access your files without your permission. If testing needs your login, we will ask first and open only what is needed. We use personal data only to carry out the work. We may report unlawful content where the law requires or permits.
  4. Payment. Prices include VAT. We may ask for a deposit for specialist parts, deducted from the final price. The balance is due on completion, before the equipment is released, and we may keep it until we are paid.
  5. Cancelling. Before we start repair you can cancel, paying only any diagnostic fee, the cost of any non-returnable parts ordered for you, and the actual postage to return returnable parts to the supplier. For equipment we collect from you, or jobs booked online, by phone or by courier, you also have a 14-day right to cancel: see our collection form for details.
  6. Warranty. 90 days from our notification for you to collect. If the same fault we repaired reoccurs, we will carry out remedial work free of charge. It does not cover unrelated faults, new damage (drops, liquid spills, power surges, malware) or tampering by others. Parts may carry a different manufacturer or supplier warranty, which does not affect your statutory rights.
  7. Our liability. We will carry out the work with reasonable care and skill and take reasonable care of your equipment. If it is lost or damaged by our fault, we will repair or replace it or pay its market value. We are responsible for foreseeable loss caused by our breach or negligence. We are not responsible for damage or loss that we did not cause, such as damage after collection, damage caused by you or others, faults that existed before and that we could not reasonably have found, further deterioration of an existing fault (for example, liquid damage can keep spreading after repair, and prolonged overheating can have long-lasting effects), or data loss that happens despite reasonable care. We are not liable for loss of profit or other business losses. If you use the equipment for business, our total liability is limited to the price paid. Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or your statutory rights.
  8. Uncollected equipment. We will contact you using the details you gave us when your equipment is ready, or after you decline an estimate. Please keep them up to date and collect within 7 days. If it is not collected 30 days after our notice, we will send a written reminder with a final collection date at least 14 days later, then written notice of our intention to sell or dispose of it, as the Torts (Interference with Goods) Act 1977 requires. These periods run from our notices, not from drop-off. Before disposal we will take reasonable steps to securely erase its storage. Any sale proceeds, less our unpaid charges and costs of sale, will be paid to you.
  9. Complaints and law. Contact contact@computerrenovation.co.uk for complaints; we will acknowledge within 3 working days. The laws of England and Wales are applicable.